Communication with BPL is on their terms only. a) They prefer to communicate via e-mail. But if you e-mail them, don’t hold your breath waiting for the reply. They will do so only when they are ready! b) You can telephone them but the Conveyancers rarely (if ever?) pick up the phone. It goes straight to their voicemail. c) If you leave a message for them to ring you back – don’t wait in for the call, if it comes at all, it will be in their own sweet time! They were so slow that the other side’s solicitor got very annoyed with them. My best advise would be to avoid them like the plague! They get 1 star because this site doesn't allow for zero stars!