I was a little dubious about using an online solicitors as I had never done this before. The experience has been brilliant, our conveyancer Tracey Townsend has been first class throughout. She looked after the sale of our old house and the purchase of our new house, and held our hand and reassured us from the start and nothing was too much trouble. Her responses were rapid so we were never left waiting. Regular milestone updates helped us undertsand where we were or what was going to happen next. This is perfect for busy people who don't have hours of time to spare to go and sit in a solicitors office sorting out the paperwork, As everything is done via e-mail you can respond quickly and very little needs to be done by "registered" post. They are inexpensive to which is an extra bonus. A brillliant experience from start to finish, I am so glad we used BPL and had Tracey looking after us.