Simon the engineer has been to me several times. On each occasion he showed empathy and understanding about my concerns regarding rodents in my loft. I like to know the details of what to expect etc. Simon did that with compassion and professionalism. He explained where it looked like they may be coming in from. I have now put metal mesh, wire wool and mortar all around the inside perimeter of my loft. Also, outside under the guttering and facia boards. Thank you Simon for your support and kindess. I have also called the office a few times and everyone I have spoken with has been helpful, friendly and caring. On one occasion I spoke with Adam, I expressed my concerns regarding my loft, he was very understanding towards my situation and showed support during our conversation. Thank you to everyone at BPC.