!!!!Free Bet for 0.5 or more Duplicate IP Addresses!!!! BoyleSports were advertising a Free Bet of £20 once a £10 deposit was made to the account. The terms to claim the Free Bet were to accumulate odds equal or greater than Evens (1/1(2.0)). At 14.40 I placed a £10 stake with odds of 7.4 (above 1/1 to qualify for the Free Bet). After the Bet was settled I went to check if the Free Bet was credited, which it hadn't. Following that I visited the BoyleSports Help Section to understand why, with the FAQ stating Free bets will be credited within 5 Minutes of the Qualifying Bet settling. At this point I decided to contact Customer Services while also doing some research on other consumers who have had similar issues. After checking my details were correct the advisor at BoyleSports claimed I was apparently using a duplicate IP address, and due to that I would not be issued a Free Bet. During that time I stumbled across several reviews, that many customers have had the same issue, which can't be a coincidence. Funnily enough, the reviews that stood out the most, were revisted by the original poster with either, a boost from 1 to 5 stars or a slightly improved review. It would then become a surprise to find they had been credited their Free Bet after a negative review. However, still allowed the freedom to continue using a duplicate IP address, with the bookmaker turning a blind eye... if this was true. The main error with this (Claimed) IP Checking Software could be down to them not realising that a switch from a simple bet through WiFi at a residential address in the evening, following the earlier punt on an outside favourite during lunch via mobile data, could cause conflcting IP addresses to register. It's a strange world, where one punter is given special treatment upon submitting a complaint. Whereas the rest are still in the shadows as to when, if, or how their Free Bet will become legitimate. Its not the amount of money that matters to me in this case, it always has, and always will be the principle in how a situation unfolds. The solution would be for BoyleSports to honor the free bet, not just for me, but all consumers (future & present) that allow them to operate as a successful business. Every other bookmaker I have used Past and Present have always honoured Free Bets, without making an excuse. This is the first time I've encountered an issue with such organisations and certainly nothing as ridiculous as this. Not a great way to retain custom while competing in a heavy market.