Horrendous installation from Boxt, as of now I have had 7 visits from engineers, including Gas safe to try and sort out a dangerous and faulty installation by Boxt. It wasn't until I contacted Trading Standards and Gas Safe I could even get a reply from Boxt. We have had a Danger label do not use put on the new boiler by Homeserve, Gas Safe have said the installation was unsafe and Boxt are trying to deny responsibility for this. I am now having no option but to go via the Ombudsman. I would avoid this company if you would like a safe installation, and good customer service. Date of experience: 11 December 2023