The wine is great - packs a little punch and is definitely going to be a perfect 'house wine'. But its the customer service that is stellar. I ordered 1 box of #4for my mom for Christmas. The box came damaged. They quickly overnighted a new box on December 23rd! However, while moving the bag from the damaged box to the new box, pandemonium ensued as the pin punctured the bag..... it was clear this present was not going to be opened on Christmas and the team at Boxt was responsive throughout the holidays and resolved the issue with numerous choices - refund, replacement. I also ordered a subscription for myself. This one came without any fanfare, except it was just the bag of wine, not the box. They are sending me a box. Again - very responsive, immediately. I am looking forward to this new addition! Thanks to the team!