Don't purchase anything from BOXT Don't purchase anything from BOXT We paid nearly £4,000 upfront for a combi boiler. A date was set for the 24.8.23, I received an email the day befor at 16.00pm saying that they had to cancel the appointment and reschedule it for 7 days time as they had no one to fit it. My husband and l had both booked a day off each from work which we were inable to change. I asked for a refund and was told that would be in my account by the end of the day on the 24.8.23, but it wasn't. Phoned the 25.8.23, was told they would sort this straight away but no still have not got my money back. It's now Bank Holiday,so when I will get my money back I don't know. JUST DON'T BUY FROM BOXT Date of experience: 25 August 2023