Although the actual service is good and prompt they do make things harder for themselves. The first alarm I purchased for myself was not delivered on Saturday (through no fault of Box), when I called them I found out they do not operate a customer service on weekends which to me is a little ridiculous considering how big they are. When i spoke to someone on Monday they refunded my delivery charge straight away. However, the problem did not finish there. Two days later I purchased the same alarm for my brother in law to arrive on Friday, only to find out on Friday (delivery day) that my account has been put on hold despite paying £800 for two alarms. Once again, I had to call customer services and they couldn't explain why my account was on hold and that they would resolve this for me. I then decided to call someone in Accounts who also had no idea why my account was on hold, but they managed to find out. The simple fact that I received a refund for my delivery charges for the first order (Saturday delivery) the "system" somehow froze my account. This now meant that I would receive my delivery on the Monday, despite asking for a Saturday delivery they did not want to accommodate me for all the unnecessary delay and confusion. Had I not called Box to inquire why my delivery was being delayed I honestly do not know how long I would have had to wait for this to be picked up by someone who would of just got in contact with me to resolve any issue. I feel they are more reactive than proactive which does not give a good impression especially when you are selling products through an Internet portal. Overall, good customer service (when you tell them what the problem is).