Order was processed fine, wasn't thrilled with the product but that's is down to manufacturer. My real issue was with delivery. Was delivered on the day I was told but was unable to track until a few hours before delivery, meaning I couldn't organise my day before hand. It was a large, relatively heavy item that required 2 person lift. There was only the driver who delivered it, meaning I had to unload with them, which I am pretty sure they are not insured for, nor meant to ask customers to do and may even be illegal. Fortunately I didn't injur myself but if a customer wasn't confident or fit enough to assist, it could cause injury or damage to property, as I believe the item in question was near 50kg. May have been a leak in van or item sat on a wet floor for a while as the box was very wet upon delivery but luckily hadn't soaked through. Overall not a great experience and am confident I will be ordering again. Was going to upload an image but when I try, it prevents me submitting review.