Paid my deposit of £ 310.00 21-02-24 at the White Rose Shopping Centre branch & was booked in for fitting 06-03-24. Arrived on 06-03-24 to be told that the hearing aids hadn't arrived. As I wanted to see Angela (who is part time) rather than move to another person for the fitting, I re booked for 13-03-24. I have just received a phone call from the Boots Head Office cancelling my appointment. No reason has been provided, no confirmation of whether the aids have been delivered to the store & when I asked for the direct contact number for the store, a disconnected number was provided. Having managed to locate an alternative number myself, I could not get through to the hearing department & now await a return call. I would strongly recommend not using Boots. The customer service has been poor (for which I do not blame Angela who is great) What is the point of getting a head office admin person to call when they have zero knowledge ? I'm certainly not wasting my time re appointing if the items have not been delivered & I am seriously considering getting my deposit back & going elsewhere. If they are this poor at this point, I dread to think what their after care will be like.