Really loved boots before now. I placed an order online and changed the delivery address to my current address (the default one was my university address from years ago). The day after I checked the order confirmation email and realised that the address had not changed. I went through the order process again and the same thing happened (the address reverted back after payment details were put in) even though I had changed the address beforehand. I called their customer service to change the delivery address and they said that they cannot do this, that they have no control over the orders after they have been placed. I then asked to cancel the order and stated that I have a right to cancel until 14 days from the day I receive the goods. She said that they cannot do this for the same reason and kept referring to their policies to justify herself. I do not understand how such a big company can have such stringent policies in place and how their customer service team or anyone in the business have literally zero control over anything. I do not understand why they have a contact number for online orders which have been placed if they literally cannot do anything to help. Really stupid policies and the staff/customer services are useless. I've never heard of a company where you cannot cancel your order or change your delivery address before the order has been shipped. From the moment you place the order everything is out of their control.
1 Helpful Report
Posted 4 months ago
Boots is rated 2.97 based on 1,189 reviews

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