Click and collect order split into 3 parcels. 2 arrived late and third not at all. Shop refused to allow me to take the two parcels until I had returned to the store the next day and insisted. The third parcel, with the most expensive products in it, never arrived. I was instructed to call Boots myself. After a long wait the agent was helpful but I had to tell her what was missing from the order as it seemed that she couldn't access it on line. Two stars awarded because of her help. So after 3 visits to Boots I eventually got my order.
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