Booked appointment at 5.00pm - was kept waiting for initial tests. The place seemed chaotic with lots of Boots uniformed people milling around but not helping customers. I was directed to a waiting area and was there for 1 1/4 hrs with other customers it seemed going first before me although arriving after me. When I asked how much longer to wait I was told there was only one consultant as all the others had left and it would probably be another 10 - 20 mins - so I abandoned the place in disgust! Having first told me the appointment would be at 5.00 pm for a half hour I then left after 1 hr and 15 mins without even being told the result of the initial test. How different from Specsavers who are very efficient!