I placed an order online on the 19.12.17 for some perfume for a christmas present due in local store on 21.12.17. It has never arrived and it is now the 05.01.18 and I have still not received it. I have made numerous calls to customer services and everytime I am told a different answer and it is never resolved. The annoying thing is the item was actually in stock in store. I asked if I could just have the one in store and then they keep the one delivered for me. I was told this is not possible by customer service, yet that is what I am been told now!! I have emailed a complaint and I have still not received a reply or any correspondence to let me know of any delay. This is even though my email is on my record but still no reply. God knows how this will end but I will never use bootsonline again. Worst service I have ever received.