I ordered two items on 5th January for collection at local store on Saturday 7th January. Order didn't arrive so tried to contact Boots customer service. Had same trouble as others have had. Impossible to speak to someone. I kept ringing store to see if it had arrived, but to no avail. I looked on my Boots account on the 11th January only to find it had been delivered to store on 10th, had no message about collection, so just called in next day. Apparently the order had gone to a different store. obviously, based on my recent experience, I would definitely NOT recommend on-line ordering for collection in store. Extremely disappointed.