I bought a fridge from Boots and buying this fridge freezer was a nightmare to us. At the buying phase there were no problem. But then the problems started. I specifically state that they need to carry it to my flat and there are stairs. At first delivery appointment they did not even show up. At second appointment they came, and they said that they cannot take the refrigerator to the flat and they went back. At the third appointment they came, and they tried to take the fridge to the flat. I said TRIED but they COULDNT BE ABLE TO. They DROPPED the fridge, they damaged all the apartment walls, they damaged the fridge and most importantly they BROKE THE APARTMENT GLASS. They could have hurt themselves or anyone else. This was a complete disaster. My children could get hurt. I called them and explain the situation they said they will change the refrigerator and came to my flat 4th time. The team came said that they cannot take the damaged one and they again left my flat. At the fifth time they finally be able to take the refrigerator away from my flat. I want to Express that I am terribly disappointed this experience. The journey began at the June and because of the clumsiness of the BOOTS I didn’t have a fridge until September. We are a family with 3 children, and we did not have a fridge in summer days. Also, we waited all Sunday at home because of them. At the end I asked them to pay for the glass and the walls and they are not accepting this. This is the last point. I trusted the name of The BOOTS and I am really disappointed by the way of your doing things. I would like to say that I bought a refrigerator from somewhere else and it is an american style fridge and I had no problem with the delivery. This is your clumsiness and I am waiting for you to take responsibility.