My father who is 86 years old paid for delivery and install of a new dishwasher and removal of the old one Driver arrived and was not able to install the new one as he has to turn the mains water off he is not a plumber just a driver (this is not advertised or mentioned at time of purchase) John Lewis installed previous washing machine and dishwasher never had a problem doing this so they left the dishwasher and left called boots who assured me they would look into this I offered to go and turn the water off and back on when they finished still waiting for a call back in the meantime they have returned and taken the dishwasher away so they have the dishwasher and my dads £410 terrible service just turned up and took it now will have to buy another one and they still have his money despicable