Order several books March of this year. I emailed their support and was told my email does not match the order email. I checked as I do have business email as well. In my logged in account of the original email it shows my orders -- all the orders! I took screenshots and sent them. Mr Nazihr T. Of customer service refused to help demanding I provide him further information. I sent him answers to his questions. As I was waiting, I tried to find the books myself. I contacted the post office asking them to look for any of packages and found one of them. Again, I received no notification at all for the books. I emailed again Nazihr T telling him I found one package but the other one is still missing. I also asked him why did I not get any notification. Post office said it was the shippers fault. Nazihr T refused to read my message and continued to ask about the package I already found to prove identify! I told him several times, it's the other one I need. And emailed the response from the other email as well. Again, even though the book is shown in my logged in account at their website. Two months late and counting! Still missing one package. And purposefully unhelpful and frustrating customer service. Stay away from Book Depository! Book Depository staff: do not reply with a insincere request asking me to contact support! I already tried. Let other potential customers see how you're treating customers!