Ordered a standard set of photo prints of my family, children and friends. Waited a long time to be sent a completely random set of pictures from another family. We now have hundreds of photos of strangers and their extended family and no photographs of my own family. I contacted customer service with my concerns believing that my families pictures are now in the hands of god knows who! Such a violation of privacy. Customer service apologised for the inconvenience and offered 50% off my next order, no grasp of the affect this mistake will have on two different families. There is absolutely no way I will ever order from Bonusprint or in fact any other online service, as this experience has completely turned me off using an online company to print personal photos of my family, having lost all trust and confidence that they can deliver correctly. Have asked for a full refund and refused the offer of a reprint, as again I cannot trust them to get the 2nd order right! Still extremely angry and upset. Avoid these incompetent yahoos! Save your sanity and print yourself