Very disappointed with their service For my husband's 40th birthday I designed a special book with 40 of his closest friends and family writing notes for him and sending scanned pictures. It took me longer than expected to design the book on their software. Sweat, blood and tears, sleepless nights ... everything was involved. I worked backwards from my husband's birthday date and ensured it met the deadline provided by Bonus print for delivery by Feb 1. After placing the order which was for £100 and following up with customer service - I was shocked to get a reply saying 'We have delays, we do not expedite individual orders, please share the online link of the book' Then why charge £100? I could have made a power point and been better off! I emailed/called/contacted them via social media again asking them again and again to ensure the delivery happened in the timeline provided by them. Finally they claimed to have shipped on 28 jan Friday and asked me to follow up with royal mail. Royal mail put me on hold for 2 hrs and finally told me bonus print had created a label but not handed the book to them. I contacted bonus print again and to cut a long story short, the item never arrived on the birthday. it was a heartbreak. Oh gosh 40 people around the world had to be told to not mention the book when they wished him and were as sad as me that the birthday had been ruined by bonus print. Never again and never will recommend them or their horrible service to anyone! I really regret having made the book on bonus print, their terrible customer service who recommended sharing 'online version' and the way they ruined my day and my husband's special day :(