First and foremost, the many online videos from Bonners are excellent! The initial instore service I received was similarly very good indeed. The sales and after sales process was less smooth, although the installers themselves were polite, fast and efficient. Prices extremely competitive. Read the Terms and Conditions carefully. The law is far more forgiving when it comes to online purchases than when it comes to buying instore! All said and done and most importantly, I have ended up with a piano that has far exceeded my expectations and which Bonners to their credit managed to turn around in 14 days from order.