Firstly can I say that this rating is entirely down to the courier and not the friendly staff I dealt with at Bonners itself over the phone. I purchased a bundle of kit including a digital piano (F130R) for next day delivery on Bank holiday Monday. Naturally I expected it to arrive Wednesday which Bonners had informed me would be the delivery day. I asked my wife to work from home so she could take delivery along with some other deliveries we had planned. Sadly the courier delayed the delivery by a day saying it didn't arrive in time to go out for delivery in Nottingham. So only mildly disappointed I called them and rearranged the delivery for Thursday to my place of work (college). On Thursday morning I checked the online tracking and at 06.09am it was on a van "out for delivery". By 4pm I was getting concerned it would not arrive before my college closed. I was informed by the call handler at UKMail that the package was removed from the route some 20 minutes after it had been put on it for no reason. They couldn't tell me why and couldn't tell me where the package even was at that time. I told them to find out and to call me back as soon as possible. They promised to get back to be by 7pm. They did not. I called them at around 5.30pm (where they still had no answers for me) to leave a note on the job to keep the package at the Nottingham depot and I would collect it myself. Frankly the level of service by the courier has completely ruined this purchasing experience. I was honestly full of excitement on Wednesday to get my new piano but as the week has progressed and I have been left uninformed and forgotten by UKMail I have been forced to change my plans today just so I can go and collect it myself from the courier depot. Do not let this review taint your opinion of Bonners as they themselves did their part well. A great service and great deal on their behalf. But if you have something shipped to you and UKMail are involved you best hope for a better service and level of customer care than I received. So diluted is my faith in UKMail now that I half expect the package not to be at the depot when I go there later! Negative I know but that is how I feel after this week. Kevin C