Initially, I was impressed with the retailer and the salesperson. After purchase however, I had a problem with the instrument and was told (by a different salesperson) that because I had purchased at a discounted price (still £350 thank you very much) that I should be content that I had received a bargain and that Bonners would "be doing me a favour" to have one of their staff try to repair the problem. The chap on the phone was dismissive, rude and bordering on intimidating......Bonners is fine so long as you haven't bought a discounted instrument that has a fault!!!! Not impressed. Will never return...discount or no discount.