My purchase experience of a Kawai product through Bonners is rather poor. My dissatisfaction is directed at Bonners Music itself and not at Emma Browne who is my point of contact. I am particularly unhappy with the fact that despite receiving a defective new product, I was only offered to have the product repaired under warranty and not being offered a replacement. The defects were discovered at the unboxing stage. I can understand a repair under warranty being offered if they were due to usage or longevity issues. However, my stage piano was supposed to be brand new and it was not even used.