Use to love to shop in Bonmarché, like so many others have been caught out today. Ordered on line, paid through PayPal to add extra security while shopping online, and it gets paid to Bonmarche straight away, so they have definitely got your money and you have paid for your items, went into town to collect order from Bonmarche which was my chosen store, where I collect my clothes from, one item came up too small, asked to change for bigger size, and then get told basically you can not do this as you paid through PayPal, you need to return it, “ok please can I return it” sorry you basically cannot return it here, because you paid through PayPal, you have to take it home and take it to an Evri parcel shop”. Just tried to return it through Evri, now I need to pay £2.99 to return a Bonmarche jumper, because Bonmarche have changed the terms, if you pay through PayPal , you can collect your items from a normal Bonmarche shop, you cannot exchange in shop, etc, so please be very careful how you pay for your items, as something that should be simple has basically cost more money and time delay.