Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4.50 in order that I would be home to take delivery, simple yeah? Not for Bon Marche. I emailed asking when I could expect the rest of my order to make arrangements for someone to be home, got no response. The rest of my order arrived today, 3 days later, fortunately my husband was home. They don’t reimburse postage costs as a large order (5 pairs of trousers) is split into 2 deliveries! So as long as they deliver 1 item the next day, you receive the rest of your order whenever they see fit and you pay £4.50 for the privilege. Caveat emptor.