Really poor experience. Charged £100 more than original quote. Said I'd asked for early 5 day delivery whereas I thought they were telling me that was normal delivery time. Beware using phone to book. I feel I have been conned! Sadly I was buying the oil for my 93 year old mum who could ill afford the extra £100. I wonder if the sale people are on commission which would mean an incentive to mislead the customer. Unfortunately I didn't check the confirmation email closely. I just trusted them! A lesson learned. My sister spotted the mistake when going through mum's paperwork. The customer service was very poor. Like speaking to a robot! This was the customer servce manager too, Anna. Come on boilerjuice where's your heart and compassion. Can't you see this was wrong and put it right!