Really disappointing experience. Paid extra to have it delivered on a particular date as we had a changeover day. On the day we get an email to say the driver tried to deliver but couldn't find the property - no phone call, and during the order process, What3Words was provided as asked for which shows the location of the actual tank to within a square meter. I ring BoilerJuice and they say it has to be cancelled and re-ordered at todays rate - they refunded the card around £14 short and said that it is a non-refundable service charge. The person on the phone was not willing to help and despite us having provided all the information required, we did not recieve the service we paid for and are not entitled to our money back. Will use heatingoilclub going forward as we have never had issues like this with them.