The frustrating thing is that Boilerjuice used to be great. Competitive price, good experience when interacting. I've tried twice since November and both have been awful. The first time I didn't get a supplier till way after due date, they let me down four times and when they did come they wouldn't enter my garage as they didn't want to dirty it. I ended up cancelling in the end and getting a local delivery, with a service charge of £5 which I could live with. The second time they again missed the due date, and on speaking to the supplier they admitted that they couldn't confirm when it would arrive. It was because of this I again cancelled but this time got hit with a whopping £11 service charge! I complained but they said because I cancelled before the due date I had no case, I said that isn't accurate and they should speak to the supplier but I've heard nothing, and ultimately got nothing back. I've given up now on them and the surprising thing is if you go with a local supplier and ask them to price match you'll be surprised how close they get. If you do insist on going with them, push for clarity on the supplier and just call them direct. If you do need to cancel wait till the day after the due date and that way you can complain and hopefully get the service charge back. Good luck if you do go with them though.....