NON DELIVERY - DREADFUL SERVICE I placed an order for Domestic Heating oil on 10th December 2022 and was advised by email that it would be delivered on or before 23rd December. The price was also competitive, however this is where the good news came to an abrupt halt. On the 21st December I was advised by email that my delivery had been delayed to 31st December. As a retired couple who are mostly at home I rushed out and checked my tank level and worked out I should be able to last until the 31st, but only just. I phoned Boilerjuice and after 40 minutes of waiting on the phone, the Customer Service rep definitely confirmed that all was okay for the oil to be delivered on or before the 31st Dec 2022. I also followed this up with several emails and customer support forms which to this day I never had a reply to. However, a couple of days before the 31st December I then received another email stating that the delivery had been delayed again, but this time no delivery date can be given! I phoned Boilerjuice again and was told there was nothing they could do as they had absolutely no leverage over their chosen supplier. This was astounding to me as they they were happy to take my £621 immediately on the 10th December (almost a months before). I also emailed and raised a formal complaint, again no reply to this day. This remained the situation until the 4th January 2023 when I decided I just had to cancel my order, and order from a local supplier This was outrageous service provided to a retired couple who had to sit in a cold house throughout the New Year. In the end I had to cancel my order, fight to get the £15 Boilerjuice Admin fee back, and re-order locally. Boilerjuice are just a distribution organisation who choose the cheapest supplier based on the large orders they place (which is why their prices are competitive). BUT they appear to have absolutely no leverage over these suppliers and therefore paying the cheaper price is definitely not worth it.