**Update to earlier review dated 18/3/22** As the title above says, this is an update to my earlier review below about my order having been cancelled and my keroboxes not being delivered or refunded. I'm putting in this update in the interest of fairness, as since having put in my review, I managed to make contact with someone at boiler juice's CS team who, in a way, resolved my immediate issue. Once I had managed to speak to a human on the 19th, and explain I had been left with no oil and no updates, she was very sympathetic and asked me to leave it with her to chase people up, and explained it was difficult just now due to the volume of calls and staff working from home. She contacted the person who deals with the keroboxes, and the 2nd person then chased the supplier on the Friday and again on the Monday to get my order confirmed. The order was then delivered within 5 days of me having spoken to the CS team. So still hasn't been an ideal situation, and I was left without oil or communication for over 2 weeks, but credit where credit is due, once I spoke to the customer service team themselves, they did get my delivery sorted and were very apologetic about the issue(s). So the updated review is for those CS team members. Thanks for sorting the issue, and I hope everyone else in my situation gets to speak to someone as well and get the all essential heating back into their homes (or their money back, if theyve had to buy elsewhere..).