I have been using Bobbooks regularly since 2009 making one or two books a year and a calendar each year. It has always been very successful and easy to use till now. However recently with the new updated programme I was unable to log back in as requested - my log in request failed five times. I phoned the company and was given conflicting advice. Eventually I spoke to someone who tried to talk me through it. After an hour on the phone they were unable to help and suggested I rang the tech team. It finished up with me on a screen sharing zoom call. I had somehow deleted everything in my frustration and had to start from scratch. The team member did try to help me find my lost project but couldn’t. I must say I found the whole experience very difficult, but the staff I spoke to were all very polite and helpful. After deleting everything I was able to log back in successfully and remade the book and found the process much the same as it has always been. However I then tried to make a calendar and photos randomly wouldn’t upload (they were the same photos as the book) so finished up using different photos which would upload I went to “buy” and was unable to use my 25% discount. I immediately phoned the company and was told that if I emailed them straight away they would add the discount for me. I had automatic response saying they would aim to deal with it hopefully within 24 hours. Still don’t know whether or not I’ve been able to get the discount added. After 14 years recommending the company to everybody and some wonderful books I will be reluctant to do so again. I can’t fault the staff - but the program is terrible in my view.