I have placed five orders with Bob books, on each occasion they failed to submit my telephone contact number to the courier despite I notifying them of this on each occasion. This resulted in the failure of delivery as the the courier was unable to locate my address and I had to physical travel to the courier's depot 30 miles round journey to collect order. I have also been unable to claim my reward points due software issues at Bob books, I have made several attempts to get Bobbooks to address this issue but they have failed to do so and is seems that I am getting a standard computer reply to my emails rather than addressing and resolving the issue.