Radek
Cheated by Williams Manchester BMW We have bought a car from them on 15 Oct'20 and in 24h we reported an issue with the car, "shaking" when driving with the speed 68-80mph.After not very nice conversation they agree to take the car and check it. After two months we we forced to collective the car as the courtesy we had the toad tax run out and they said they checked our car and everything is ok however we didn't agree with this opinion . Meanhile we made a complain to them but there was not respond. We also contacted the UK BMW and reported the situation. The UK BMW arranged an appointment with external garage for yesterday 12.1.21 to check the car again and the outcome of the inspection was shocking. The "shaking " issue is still there ,as we tough ,and it is not typical for the car as we were told by Williams Manchester. Also, we were told the car shouldn't be approved for sold by them to anyone. It has more issues :recall which should be done before it was sold to us ; tyres in the care are not approved by BMW; fresh MOT wasn't done and we were told it would be and a few more little issues . I was advised to speak to the high manager at Williams but instead a sales assistant was sent to speak to me saying there is nobody available. I told him about the news i got form other garage and left him the car keys and logbook saying that i don't want the car any more because they lied to me about the state of the car but requested a courtesy car from them in next 24h and then I left. In next 20 mins surprasingly a manager rang me and then sent me an email saying I'm not allowed to leave the car as I'm not the owner but Black Horse (car was on finance and I informed them about my action). I informed the manager that Im open to negotiations but he refused. In regard to the courtesy car which we need urgently as we are both key workers we were told we not going to have it. Today ,none of us could go to work and provide needed service in this difficult time but also we are loosing income.We are so deeply disappointed that such a big name like Williams BMW treated us not nice , lying to us and now taking any responsibility for the service they provided to us.
3 years ago
Read BMW Reviews
BMW has a 2.3 average rating from 80 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial