Leeds Colton store - Recently recieved a cheque for the cost of my brand new Barbour jacket, however it took 6 months of complaints to their head office prior. My new jacket was ripped on the sleeve by their broken wire basket December 2022. They tried to ignore me and shrug off my complaint, although they had cctv and I complained prior to leaving the store. Their store manager took a picture of my jacket before I left. I took a picture of the basket. I also called customer service as soon as I got home. However........ 50+ emails and 30+ phone calls later, numerous lookups for director level staff on LinkedIn, numerous requests for copies of the cctv footage, which I was told would cost me £200, for the labour and cd burning costs!!! After I threatened to take it further, quoted data protection laws etc, they weren't budging. Finally, after a conference call with one of their bosses and the customer service manager and a further 3 weeks waiting, they to agreed to let me go back into store to view the cctv alongside a member of their staff, so I could show exactly where the basket ripped my jacket sleeve, without charging me for cctv!!! Up to now, 5 months had passed. I then had to chase my appointment time and date to go into store and view the cctv. After 3 weeks, they finally decided to send me a cheque, to cover the cost of my jacket. No compensation, nothing for the amount of times I had called and emailed and been ignored. Clearly, they just expected me to go away, however it was the principle of what had happened that drove me to continue contacting them. I was not happy about paying £190 for a jacket, which I had only worn 2 or 3 times, and their basket had ripped! Terrible company, be prepared to wait forever and email/call a few times a week, should you have a complaint with this company. Their customer service team is an absolute joke and they completley ignore you to try and avoid liability. The worst shopping experience to date.