I ordered flowers on Tuesday 5 th May to be delivered next day 6th May. The money was removed from my bank account and flowers were never delivered. They were for a friend's birthday. I contacted B/m customer service who give me a number to ring which when you do informs you there lines are closed. I sent numerous emails. Got a response back from some one who wanted my bank details. I don't think it's safe to give those to some one random on an email. Thus is a disgraceful service. I paid for flowers which were never received. I'm thinking of reporting this website to the police to be investigated as a scam. Don't buy from this website.