Got me to agree a new deal which they said included sky sports. But after a few days i still had no sky sports. I phoned them and they said no it didnt. They did not want to look into it and not very helpful and rude. Said i had a 14 day cooling off period. I tried 2/ 3 times to get through to cancel but could not get through to them. I also emailed them. I finally got through to them. Then they said i would have to pay £240 to cancel. They did not care and said it takes 28 days to respond to an email. Terrible company. Worst customer service i have ever experienced.