Review and raise up to £2.00
I agreed an order for Broadband installation on September 16th and was delighted when they said it'd be carried out on Sept 28th. Unfortunately, they had to postpone till October 10th due, they said, to a delay with the Council. That became October 20th with a different excuse from bewildered Indian call centre staff, which then became October 31st, then November 10th (different excuse again), then November 23rd, and finally December 13th at which point they couldn't give me a definite date..
Soon after that, two guys appeared outside my house to undo the blockage under the pavement (one of the various excuses Virgin had offered for the delay). One of them recounted how when they'd informed the homeowner at a recent job that they were sub-contracted by Virgin, he told them he'd cancelled his contract SIX MONTHS before! Virgin hadn't told the sub-contractors not to bother! By then we'd already switched to BT, who installed our broadband within the 4 weeks they promised, with no hassle at all.
There is a serious level of inefficiency and incompetence at the heart of Virgin Media.