Dear Virgin Media, I set up a direct debit in March with your own employee who also generously gave us £50 credit which with the installing fee and first month of service would cancel out the first bill. We set up a £27 broadband + phone service and first of all, your staff installed the modem and nothing else. Fine. As I mentioned, direct debit has been set there, in person by your employee and myself. One week ago you are calling me to tell me i need to pay £80 of late fees. I sent 3 complaints so far to tell you I am not paying late fees for your mistake but I am happy to pay for the one existing month of service (one was paid in credit). In spite of this, i still pay £44 I received as my negative balance today as I imagined you forgot about the credit but at least got rid of the late fees. That would have been OK. Dodgy, granted- but ok. BUT NO. Immediately after that, I receive another bill to £77. Nobody is answering the phone, nobody is responding to your messaging service, nobody is picking up the complaint meanwhile my internet home is down. This is so bad I am in disbelief