I have been with virgin for a couple of years, goes without saying that I have been having problems with them from day one. After several visits from the engineers, it was ascertained that the problem was in the junction box, instead to add new connections they have patched everyone to the existing one not allowing enough speed to go through to all, hence the connection and the speeds keep dropping. Apparently, they know this as several neighbours have made a complaint but, instead of fixing the problem, they keep sending people out to see the internal connections which we know there are not the problem. The customer service team is horrendous, and when you want to raise a complaint and you ask what exactly is the engineer coming out to fix again, the supervisors hang up on you, very professional