I have been trying to get this company to fix my internet fir nearly a month. They keep fobbing me off with excuses as to why the service is not working and none seem reasonable for a company as large as this one. I use an app called nextdoor neighborhood or something like that. And it allows the community to stay in touch and commincate issues between us. It appears several people in my area suffer the same issues.. I phone them to report things and just get through to people working from home with no ability to do anything. When you do get to speak to someone. You either get fibbed off or the phone line will go dead when put in hold to contact supervisors or engineers. I can not recommend anyone use this company at the moment, even though it is difficult in this country to find alternatives due to lack of general investment into our internet backbone from companies and governments alike Update 5/1/21 Been back InTouch with this company today. Issues still not resolved and made to feel as if i am being blamed for issues i am suffering. And that during this pandemic i should make allowances for this and just out up with it. They also decided to increase my bill during this period and almost doubling the cost whilst supplying an inferior service. I would suggest to everyone to find a different supplier. We all need to start using yhe smaller services and let these big boys go bust or get close to it. They may start improving their systems. I am going from 200mg (intermittently) which is far more than needed to a 56mg connection with plusnet that is a permanent stream. Please all be aware you do not need huge download speeds. Most media apps only use 4mg maximum. 200 mg is meant for multiple use household where there are more than 10 people. Each person only need a maximum of 10mg unless gaming or downloading huge files.