We have had OUTAGES over the past 18 - 24 months. And, even prior to that service was absolutely attrocious! All of the bad reviews on this site match exactly our experiences with this diabolical company. Some how, when you do get a reply to your call, they offer a sort of condescending apology and say the problem will be sorted out with the next.....hours/days. Gulably one goes along with it only to find one lands back in the same predicament! It is so frustrating and upsetting. As some one has already said VM should be banned from offering a fraudulent service. The whole VM system is crooked. I have now written to VM both to their customer services HEAD OF OPERATIONS & retentions SENIOR EXRCUTIVE. I ALSO HAVE FOUND THE NAMES OF ALL OF THE ADMINISTRATION TEAM MEMBERS which is readily available in the web. I am also in the process of writing to OFCOM & CISAS for I intend to claim back all the monies that have been extorted from me and my family. This company must be taken to task over the corrupt service they provide. It has to be brought to the attention of the relevant authority that can make them provide what they promise in their ads and in their point of sale promises. I could attempt to write down all of my hundreds of experiences with VM and list all of the COM NUMBERS but these would merely be a repetition of all the alarming reviews on this site. WHEN & IF YOU GET THROUGH TO AN AGENT I WOULD ADVISE ANYONE WHO IS HAVING VM ISSUES TO INSIST UPON THE RAISING OF A COM NIUMBER SO THAT A PAPER TRAIL CAN BE ESTABLISHED & FORWARDED TO OFCOM AND CISAS. YOU WILL FIND THAT THERE IS A RELUCTANCE TO PROVIDE SUCH BUT THEY OBLIGED YO PROVIDE THIS! ALSO IF YOU HAVE HAD POOR OR ZERO SRVICE FROM VM YOUR BANK WILL USUALLY BE PREPARED TO RAISE A CLAIM BACK FOR MONIES UNFAIRLY TAKEN. THE COM NUMBERS YOU ACQUIRE WILL SUPPORT YOUR CLAIM BACK. THESE DESPICABLE PEOPLE ARE LAUGHING AT US WHILST WELL AND TRULY RIPPING US, JOE-PUBLIC, OFF!