So let me just preface by saying this is not a review of the board, this is a review of their customer service. I ordered a 10-8 bluefin board 3 weeks before I needed it for my trip with delivery being 5-7 business days. Delivery didn't arrive so I contacted customer service in which they sent me a tracking number. No problem, I looked it up to find out the board was damaged and being returned to bluefin and that bluefin had already been notified about the issue. No fault to them other than they never notified me of the problem. Ok, stuff happens, absolutely not their fault, so I call to talk to customer service and explain I am running out of time to take this on my trip and can they ship a new one immediately because I still have time. So my real issue begins when they told me it would take the normal shipping time, (they can't expedite shipping even at my cost) and it would be a three day handling time before it can be shipped. Ok no problem, kind of a bummer I can't get it shipped faster, but understandable. So my only request was if the handling time could be cut down to less time than 3 full days since obviously this was an unusual circumstance. They told me that was impossible and couldn't be done. In my opinion I am asking the bare minimum from them as in a phone call to ship one out as fast as they could. Amazon can deliver me the same exact board in three days, but they cant even put it in the mail by then and this is the main company headquarters, completely unacceptable in my opinion. I specifically chose this board over two others because of the 5 year warranty and customer service, but if they have no customer service now, do you think they will help me in 5 years if I have an issue? Major red flag in my opinion. LONG STORY SHORT I WOULD NOT BUY THIS BOARD BASED ON THE WARRANTY OR CUSTOMER SERVICE REVIEWS.