Appalling! I would like to use bad language here to describe the company that has the very worst customer service on the planet but will probably get filtered. I have already reviewed Bluefin on Google a couple of weeks ago but you cannot write another review unless it is my lack of knowledge. Anyway read my main review under Matt R if you need to but this is a follow up to me returning a damaged and faulty SUP. All I want to say is I really hope you do not have an issue with anything you buy from this company. I sent my SUP back and have since emailed and emailed the company to see when my replacement is coming. They will not take calls (funnily enough they will if you want to buty something) but for EVERYTHING else you can only email and they in this instance are not responding. What do you do? I guess I will be calling smalls claims court to get my money back that is if the company is still up and running. If you think there may be a slight chance of a problem with any of the equipment you purchase from this company do not buy a Bluefin. You will never speak to anyone just rely on the atrocious lack of email communication, put 10 years on your life with stress and have all your hair go grey (and if they do not replace my SUP then blow a lot of money too).