Appalling. Their system overrode my selected delivery date for a Mother's Day bouquet. Within 2 minutes of placing the order and noticing the mistake I sent them messages (through two different routes) asking them to correct the order date TEN DAYS LATER (8 days after the order had been delivered on the wrong date) I receive the first and only response: "Unfortunately we are not able to fulfill your request to cancel your purchase on this occasion. Please note that we require 48 hours’ notice prior to delivery for any cancellation as detailed in our Terms & Conditions and unfortunately, your request falls outside of these timescales. " No apology, no refund. Avoid