The flowers arrived as planned on the correct day, but that was the only good thing about the whole experience of using this company, by the following day (Sunday) the roses were dead, and the day after there was no life left in the bouquet at all. I wrote to customer services on the Monday to express my dissatisfaction and received an automated email which stated I would be contacted soon by customer services, 1 week later and 3 further emails and I still haven't been able to speak to a person yet, I have tried phoning during working hours but no one answers the phone, I have requested a full refund and a fresh bouquet to be delivered as compensation for the distress caused by the embarrassing display of flowers we received, The Card that was attached was also a joke, the writing was so small it was barely readable (size 10 font) could they not get a programme to use a 'pretty' font (not Times Roman) and even use italics and make the words fill the gift card. One NOT happy customer.