Did not get what I paid for. Still waiting for a refund. Ordered a dozen red roses, plus chocolates and balloon for Valentine's Day. Delivery by DPD was paid for - £11 extra. Myhermes "attempted" delivery on Valentine's Day when my wife and I were in the house. So my wife eventually received them on 15th Feb. Received 11 RED ROSES, the chocolates, and NO BALLOON. So a day late and a dollar short as they say. Asked for a refund, was offered that or another bouquet. But 1 week later and the refund has still not materialised. I would avoid ordering from this company.