I ordered flowers worth £40 for my sister's birthday, together with a 'Happy Birthday' balloon. The flowers consisted of a few carnations, crysanthemums, some greenery and something sprayed silver. Hardly £40 worth of floristry. The balloon was included but consisted of a yellow smiley face (think emoji) and did not say Happy Birthday as the photograph had indicated on the website. A plastic rocket was also included (not real thankfully) but I neither sought nor requested a plastic rocket, I would have preferred the money to be spent on the flowers. I was actually so embarrassed by the bouquet after she had sent me a photo of it that I went online and ordered another bouquet from Waitrose. I'm always willing to try new online companies but I'm afraid I'll be giving this one a miss in future.