Worst service, please save your money. Never buy anything from them. They will extort money from you even if they are unable to meet the order. Their products have fine prints in grey color which is difficult to read and pay attention to. I paid Rs. 6,413.40 for bunch of 20 tulips and some "unthinkable gift" from bloomsvilla site. I got email from their customer support on the day of delivery that tulips from your Bloomsvilla order are not available due to regional logistic issue and that they can substitute it by 20 roses. As I knew paying Rs 6000+ for bunch of 20 roses is not worth I refused to accept substitution. Since I refused to accept the substitution they offered me to cancel the order but the options they gave were 1. Cancel and Refund to Gift Certificate - Cancellation charges waived 2. Cancel and Refund to source account - Cancellation Charge - Rs. 200 or 10% of order value whichever is higher. I tried to communicate back with the customer support and tried to explain them that as I did not request to change any part of order and I am not satisfied by the substitution why should I even pay penalty of cancellation charges. I clearly didnt want any gift certificate because who in right mind would ever want to do business with them after receiving such poor service. Their refund policy does talk about charging 10% or Rs 200 whicever is higher in case of cancellation but in my case I just refused to accept their substitution and the only thing they can offer me is cancellation. Their is nothing in their refund policy which talks about that customer has to bear the cancellation charges even if that is initiated by bloomsvilla themselves. Its a fraud to not be true to your service and then ask customer to pay for your own mistakes