First time ordering, sent some letterbox flowers to my Mum. They arrived on the selected date and she was very pleased with them. Well packaged and soon perked up after a drink, looked exactly like the picture I had ordered she said. The only reason for dropping a star is that they didn't fit through the letterbox so were left on the porch all day while she was out, luckily it wasn't too hot and the postman didn't return them to the depot or tgey might not gave survived. I would order again but would make sure the recipient was going to be in for the delivery.